Ien Ling Tong

Chief Health Informatics Officer Jiahui International Hospital (Shanghai)

Health Facilities Design & Development Day One: Wednesday, 17 March 2021

Wednesday, March 17th, 2021

5:00 PM Panel Discussion: Smart Hospital Design and Development: A Place Where Architecture and Technology Meet to Enhance Patient Care

An intelligent hospital is more effective, highly efficient, and cost-optimised as it brings together the physical infrastructure, people, clinical processes and administrative workflows with cutting-edge technologies. This panel will discuss the fundamentals of smart hospital design and development, including how:

  • Smart hospitals create new clinical workflows, flexible spaces and new ways of working to achieve greater patient-centricity
  • The four dimensions of being a ‘smart’ hospital embody patient experience, your employees, the organisation and innovation 
  • Facility design is of equal importance to technology, including infrastructure and room design conducive to optimising the management of patients, supplies and devices
  • Smart hospitals improve staff productivity, patient comfort, energy efficiency and capital savings on devices, cabling, commissioning and operations

Digital Healthcare Day One: Wednesday, 17 March 2021

Tuesday, January 1st, 2019

9:00 AM International Keynote: How the Jiahui International Hospital is Bringing a Transformative Healthcare Experience to Shanghai with User-Centric Mobile Technology

As the first tertiary level international general hospital in Shanghai, the 500 bed Jiahui International Hospital (JIH) brings a world-class transformative healthcare experience to Shanghai by improving patient experience and patient safety through user-centric mobile solutions. With insight into JIH’s transformative digital journey, learn how they created user centric mobile technology to:

  • Create a seamless and hassle-free experience for Chinese patients by integrating the widely-used WeChat app with their EMR to simplify the process for appointment booking, checking in and bill payment
  • Use optical character recognition and facial recognition technology to aid national identification authentication and significantly reduce the need for having full time staff for patient registration
  • Tighten rapid response team communication and coordination with lessons learnt around Wi-Fi network connectivity, patient safety response and public announcement challenges

Check out the incredible speaker line-up to see who will be joining Ien Ling.

Download The Latest Agenda