Poor health literacy is closely linked to poor patient experience and health outcomes, yet 60% of health consumers lack the ability to use, understand and adhere to the health information provided. Health literacy is important for healthcare consumers because it affects their capacity to make decisions and take action to manage their health and health care. Hear how the Illawarra Shoalhaven Health District (ISLHD) has taken a governance and systems approach to ensure the information provided is meeting the needs of their consumers, by: