In January 2018, Healthscope implemented the Australian Hospital Patient Experience Question Set (AHPEQS) survey tool across their 43 hospitals nationwide. The program has been hugely successful and they received over 107,000 completed responses from patients to date. Hear lessons learned in the early adoption of the AHPEQS at the ward level to drive continuous improvement in patient experience, including how to:
Prepare for a national roll out through staff and patient consultation and by conducting a roadshow of education workshops at each hospital
Customise interactive dashboards to allow nurse managers to view real-time quantitative and qualitative feedback from patients and make proactive changes to improve patient experience
Ensure clear and open communication at all levels from the ground up to the Executive and Board to ensure the successful roll out of AHPEQS across your network
Data has the potential to provide improved clinical decision making and a superior patient experiences. However, while data seems to promise objectivity, the pursuant analysis is typically replete with subjective interpretation. This panel will discuss the fundamentals of ensuring the validity and objectivity of patient experience data and analysis.
Learn how to:
Choose sources of data for objectivity – including Patient Reported Outcome Measures (PROMS) and Patient Reported Experience Measures (PREMS) – and how you can build on PROMS and PREMS to contribute valuable and high quality data to clinicians
Be objective towards the data we already have while recognising bias in data
Justify adequate funding for specific data sources by eliminating the subjectivity in what sources of data are good sources of data
Engage patients to define relevant meaningful data and metrics from the patient’s perspective
Check out the incredible speaker line-up to see who will be joining Cathy.
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