AHW Digital is Australia’s largest online healthcare community, fostered by Australia’s largest healthcare event, Australian Healthcare Week. Representing the entire Australian healthcare industry, our mission is to provide tailored online learning and development opportunities and to drive continued industry collaboration across the entire healthcare sector. Get your copy of the AHW Digital Media kit to view our 2020 Digital calendar and sponsor opportunities!

Download the Post Show Report to explore who attended, top projects conducted in 2019, attendee profile and breakdown, testimonials, industry partners, and our plans for 2020!

Most solution providers start with a single product and through experience they learn about customer need. Adding value to their existing products, they introduce new, but related products to the product line. For a long time it has been believed that bundling products with related services creates a solution. This at best though makes for an interesting pitch.

A true solution provider will however never start with what they can sell, and instead looks at what they can solve. To truly provide a solution you need to look at customer needs holistically, understand market gaps, emerging trends and harness customer insights – especially with the recent uptick in customer expectations driven by the amount of choice available in the modern market. Ideally an effective solution provider will successfully address not just current challenges, but those hitherto unrecognised by their customer base.

Ahead of Australian Healthcare Week 2020 Ben Beville of Southern Cross Protection (SXP) chats to us about how SXP found a solution gap, and how they’re now working to deliver unique healthcare solutions that meet the growing challenge of combatting violence and aggression and improving hospital and health facility security.