Healthcare Workforce Day One: Wednesday, 30 September 2020


Georges Khoury - Director of People and Culture, eHealth Queensland

Georges Khoury

Director of People and Culture
eHealth Queensland

10:30 am - 11:00 am Keynote Presentation: Back to Basics: Implementing a Strategic Workforce Plan to Align with the Digital Transformation of Healthcare

Georges Khoury - Director of People and Culture, eHealth Queensland
eHealth Queensland are developing a strategic workforce plan which identifies the need for change and a move towards a future workforce that aligns with the organisations objectives. The main challenge is the unpredictable digital transformation of healthcare that will affect long term business objectives.

Learn how to:
  • Identify the capability requirements of multiple departments within an organisation with the use of big data to support workforce planning activity
  • Implement effective scenario planning as a strategy to prepare the workforce for the future
  • Align the strategic workforce plan with long term business objectives to future-proof your workforce

Georges Khoury

Director of People and Culture
eHealth Queensland

11:00 am - 11:30 am ACT Health Directorate: Beginning the Journey of Finding One Single Platform to Obtain Accurate Data

Aimee Solomon - Chief Pharmacy Information Officer & Senior Director, ACT Health Directorate
ACT Health Directorate has the challenge of obtaining accurate data from multiple sources which has led them to shift the focus to become out-come based. To overcome this challenge they are utilising technology to effectively collect data that will close the gaps in workforce capabilities.

Learn how to:
  • Analyse data from multiple sources to achieve accuracy
  • Look for an efficient workforce management system to collect data using one platform
  • Effectively utilise technology to obtain data to close workforce capability gaps in skill requirements

Aimee Solomon

Chief Pharmacy Information Officer & Senior Director
ACT Health Directorate

11:30 am - 12:00 pm Solution Provider Session

12:00 pm - 12:30 pm How AI and New Tech Can Be Used to Better Support Health Workforce Medical Practices

Dr Shannon Nott - Rural Director of Medical Services, Western NSW Local Health District
The development of virtual models of care across healthcare systems is used to support a digital future with artificial intelligence. The use of artificial intelligence for GPs and clinicians is there to support medical practices and prepare the workforce for future needs.

Learn how to:
  • Implement virtual models of care to demonstrate how AI and new tech are driving the delivery of health services
  • Communicate and engage with stakeholders to understand that artificial intelligence is there to support and not replace medical practices
  • Gain executive buy-in to ensure clinicians are engaged and apart of developing digital health service solutions

Dr Shannon Nott

Rural Director of Medical Services
Western NSW Local Health District

Australia’s healthcare industry faces challenges of employee scarcity, education and age demographics in relation to attracting and retaining, health and medical professionals. This panel discussion will explore different ways to improve the future of employment that is unique to the healthcare industry.

Learn how to:
  • Close the knowledge gap between recruited graduates and older workforce
  • Create roles that are flexible and enticing benefits packages to attract talent
  • Develop relationships with local educational institutions to recruit the right talent
  • Diversify the experience levels of your employees during the recruitment process

Paula Williscroft

Director People and Culture
Northern Sydney Local Health District


Jane Warneke

Graduate Nurse Coordinator
Austin Health


Sulal Mathai

Senior Executive Officer – Workforce Strategy and Planning
Danila Dilba Health Service


Lorraine Salloum

People, Performance & Culture Executive (CHRO)
Achieve Australia

1:00 pm - 1:30 pm Providing Employment Pathways to Promote the Healthcare Sector as a Career Path for Indigenous Australians

Sulal Mathai - Senior Executive Officer – Workforce Strategy and Planning, Danila Dilba Health Service
Danila Dilba Health Service delivers a range of primary health services to about 80% of indigenous population in the region. They have changed the organisation structure to create better opportunities for Indigenous Australians in rural and remote areas through the promotion of the healthcare sector as a career path.

Learn how to:
  • Promote the healthcare sector as a career path through the development cultural competency programs to further to train and upskill the Indigenous Australian workforce
  • Support career growth by providing flexible employee pathways internally in clinical and non-clinical roles
  • Establish Indigenous specific healthcare services which are managed by Indigenous Australians to support their community and culture

Sulal Mathai

Senior Executive Officer – Workforce Strategy and Planning
Danila Dilba Health Service

1:30 pm - 2:00 pm Grow Your Own: Building a Strong and Sustainable Local Health Workforce for Queensland

Jennifer Rossiter - Senior Director - Workforce Strategy Branch, Queensland Health
As the health sector is projected to be one of the largest creators of new jobs in Queensland over the next five years, the sector needs to attract, develop and retain future workforce in a more contemporary way, implementing innovative workforce models, with a focus on reducing location based disadvantage.

To start this journey, at a system-wide level, Queensland Health is undertaking a phased and multi-faceted approach with key partners.

 Experience the approach undertaken and understand lessons learned and next steps:
  • Phase 1 – Grow Your Own Workforce feasibility study and resource hub
  • Phase 2 – Choose Your Own health career online resource
  • Phase 3 – promotion of the GYO and CYO to hospital and health services, broader health sector, education sectors and other stakeholders and partners for use
  • Phase 4 – piloting and expanding workforce models and initiatives aligned to GYO/CYO approaches to sustain a pipeline of skilled and capable healthcare workers
  • Phase 5 – further developing health education to employment pathways including the Aboriginal and Torres Strait Islander health strategic framework and incentivised career pathways.

Jennifer Rossiter

Senior Director - Workforce Strategy Branch
Queensland Health

2:00 pm - 2:30 pm Transforming a Healthcare Organisation Through Change Leadership Not Just Change Management

Greg Taylor - Head of Change, Healius – Pathology
In any transformation, it’s not the organisation that makes real change happen – it’s the people. Large scale programs need a critical mass of people who are aligned around a common purpose for change. This requires effective change leadership to establish purpose, energise and mobilise people, role model the change and demonstrate commitment to realise the future vision. With real examples from the healthcare sector, this session will show you how to:

  • Help people understand the difference between having good change management and building capable change leaders within the organisation
  • Focus your change strategy on business-led transformation
  • Implement activities that help people develop confidence to lead change in an environment of anxiety

Greg Taylor

Head of Change
Healius – Pathology

2:30 pm - 3:00 pm How Monash Rural Health Are Finding the Right Talent and Developing Workforce Stickiness in Rural Areas

Susan Waller - Rural Nursing and Allied Health Program Lead, Monash Rural Health
Monash Rural Health’s (MRH) support of health professional student placements and health workforce during the clinical training phase is crucial in developing the pipeline into practice in rural communities. MRH supports supervisors and colleagues have a person-centred approach and to understand that retention starts at recruitment.

Learn how to:
  • Identify the opportunities that rural and remote areas offer to attract people with the right fit while being transparent about the challenges that working rurally may pose
  • Find the right fit for the community by developing a person-centred approach to the recruitment process identifying individual’s capabilities and potential to stay and stick in the community
  • Retain staff by strengthening onboarding, actively facilitating community connections early, checking in regularly and genuinely gauging early vulnerability to leave early to potentiate strategies to support

Susan Waller

Rural Nursing and Allied Health Program Lead
Monash Rural Health

3:00 pm - 3:30 pm The Power of Mentorship: How the Hero Academy is Creating a More Skillful and Diverse Workforce through Companionship

Jenna Leo - Chief Executive Officer, Home Care Heroes
Home Care Heroes created an online educational program via an app called “Hero Academy”. It is designed to achieve consistent and person-centred care and address the ongoing challenge of attracting and retaining talent by advocating for the aged care industry through companionship, attracting the next generation of workers and giving their “heroes” the opportunity to mentor.

Learn how to:
  • Utilise app technology to gather timely and relevant data to better understand customer needs, track what works and what doesn’t, feed the data back to mentors to help them adapt their mentorship programs, and improve usability of the app
  • Create a culture with companionship at its core, resulting in more satisfied workers with richer skill sets
  • Overcome challenges around consistent mentorship, matching mentors with mentees based on their experiences, personal goals and character, and educating mentees to effectively use the channel

Jenna Leo

Chief Executive Officer
Home Care Heroes

3:30 pm - 4:00 pm How to Create a Comprehensive Wellness Program that Improves the Health and Wellbeing of Staff

Leani Viljoen - Principal Consultant & Director, Elevate People
South West Healthcare is taking a structured approach to creating a comprehensive wellness program that aims to improve the health and well being of staff. This initiative focuses on physical and mental health, and financial well being to assist the workforce and prepare them for the future demand of service delivery.

Learn how to:
  • Create a structured comprehensive wellness program in the different streams of well being and health
  • Take a multi-pronged approach to teaching to provide different channels for staff to participate in the programs e.g. webinars and face to face lessons
  • Utilise both internal and external providers to support the teachings of the wellness programs

Leani Viljoen

Principal Consultant & Director
Elevate People