GPs and Primary Healthcare Day One: Wednesday, 30 September 2020


The newly updated Vision for general practice and a sustainable healthcare system (the Vision) will form the basis of the Royal Australian College of General Practitioners’ (RACGP) advocacy strategy for health system reform. The Vision aims to demonstrate a patient-centred view on how well supported general practice (GP) teams can deliver sustainable, equitable and high-value healthcare that benefits patients, providers and funders.

Learn how the RACGP’s Vision addresses a range of issues and pressures facing Australian primary health, including the need for:
  • Enhanced support for evidence-based preventive care, which requires increased investment in GP research
  • Increased economic productivity to support healthier living, more active contributions to society, improve access to care in a preferred community setting and reduce out-of-pocket costs
  • Funding to support aspects of care currently unsupported by the Medicare system which, when combined with other reforms, would lead to increased provider satisfaction and encourage graduates to the profession, ensuring the sustainability of the future medical workforce

Dr Michael Wright

Chair, Expert Committee for Funding and Health System Reform
Royal Australian College of General Practitioners

11:00 am - 11:30 am How to Design and Implement a Patient Provider Platform that Uses Telehealth to Create Efficient, Integrated and Coordinated Care

Dr Kean-Seng Lim - President, Australian Medical Association (NSW)
Kean, President, Australian Medical Association (NSW), designed an innovative telehealth  platform that is disrupting the patient provider paradigm. It triangulates the relationship for more efficient, integrated and coordinated care across the whole health system. With the platform now implemented across his clinics, he is now looking to expand its reach across primary and secondary care in Australia.

Learn how to adapt this platform in your practice, and: 
  • Transform the way providers and general practitioners manage and interact with their patients by creating a more seamless, simultaneous and proactive approach to care 
  • Enrich the patient provider relationship and personalise care through telehealth and access to richer data sets displayed on individualised dashboards
  • Implement strategies to enable this platform in light of the current environment and funding model by building awareness of the importance for providers to collaborate with each other

Dr Kean-Seng Lim

Australian Medical Association (NSW)

PANEL: What role do GPs have in the Response to Epidemics?

The outbreak of the coronavirus across China and other counties highlights the importance of preparing for future health epidemics. This subject will be explored in this expert panel discussion, focusing on the following:
• What role do GPs play in reducing the risk of public epidemic outbreaks?
• Are Australia’s GPs prepared for an epidemic?
• What measures can we take to strengthen our response?
• What are the key challenges GPs face in dealing with this risk?

Dr Michael Bonning

Chair of AMA (NSW)
Australian Medical Association (NSW)


Dr Simon Kos

Chief Executive officer
Next Practice


Nalani Cox MACN

Nurse Manager – CPC
Gold Coast Health

12:00 pm - 12:30 pm Solution Provider Session

12:30 pm - 1:00 pm Implementing a Sustainable Workforce Support Methodology to Support the Capability and Wellbeing of NSW Rural Health Professionals

Richard Colbran - Chief Executive Officer, NSW Rural Doctors Network
Recruitment and retention of health professionals to rural and remote areas is a global challenge. The maldistribution of health professionals across primary and tertiary health services contributes to the existing health inequalities between rural and urban areas. In light of this, the NSW Rural Doctors Network (RDN) aims to support the attraction and recruitment of a sustainable rural healthcare workforce.

Learn about RDN’s:
  • Whole-of-person and whole-of-life workforce support methodology, which has proven fundamental to success in engaging clinicians across their entire career path and enhanced retention in rural practice
  • Investigation into the importance of capability factors beyond clinical competence in recruitment and retention for rural health practice such as emotional, cultural and workplace wellbeing
  • Forward planning and initiatives to support workforce capability and wellbeing, such as Rural Health Pro and Rural Health Together

Richard Colbran

Chief Executive Officer
NSW Rural Doctors Network

1:00 pm - 1:30 pm Lessons Learned in an Intersectoral Collaborative Approach to Improve Population Health Management in the Primary Care Setting

Harry Patsamanis - Executive Director for Integrated Care, Eastern Melbourne Primary Health Network
Zoltan Kokai - Executive Director, Information, Technology and Capital Projects, Eastern Health
There is an opportunity for primary and secondary care to unite and achieve greater connectivity and visibility with population health outcomes. Since 2017, Eastern Health and Eastern Melbourne Primary Health Network have entered an intersectoral partnership that connects general practitioners with the health service and primary health network, enabling better integration of primary care within the healthcare system.

Learn how to:
  • Establish long-lasting relationships built on trust between the health service, primary health network and general practitioner, and ensuring that digital is in the forefront of this collaboration
  • Effectively engage with general practitioners to better understand their perspective and business models, with face to face interaction as the most effective strategy
  • Use data extraction software to create reports on population analytics of a particular cohort that can improve the quality of care in a general practice

Harry Patsamanis

Executive Director for Integrated Care
Eastern Melbourne Primary Health Network


Zoltan Kokai

Executive Director, Information, Technology and Capital Projects
Eastern Health

1:30 pm - 2:00 pm Incorporating Urgent Care into Large General Practices in Australia to Reduce Admissions to Emergency Departments

Dr John Adie - Medical Director, Immediate Care, Healius Limited
Presentations to Emergency Departments (EDs) are increasing in Australia. However, with 10 – 25% of patients presenting to ED potentially suitable for the general practice and allied health setting, this could help address the issue of overcrowding in hospitals. John will discuss the Urgent Care model that exists in other Western Countries and provide practical examples of success in Australasia with suggestions of upscaling this model of care.

Learn how to:
  • Establish Urgent Care Clinics by extending hours, enabling unscheduled appointments and providing a larger range of services to manage overflow from primary care and low to mid acuity ED cases
  • Leverage existing models of care to manage non-life-threatening urgent conditions in the community
  • Be part of the solution by giving patients the option of having their minor illnesses and injuries treated in your general practice community
  • Access resources available online and through colleges to upskill GPs and clinical staff in the provision of Urgent Care

Dr John Adie

Medical Director, Immediate Care
Healius Limited

With 79% of all Australians own a smartphone, while six out of 10 Australian mobile consumers own multiple mobile devices, the possibilities presented by mobile health are exciting, but care must be taken when implementing it in general practice.

This panel will discuss:
  • Innovative mobile health solutions that are transforming the way GPs manage patients with chronic disease, including self-care monitoring, self-education and fitness apps/ wearables
  • The privacy breach debate: How much of our privacy are we willing to give up for apps that lack scientific validation?
  • Whether apps are improving clinical health outcomes, with examples of international best practice for health management apps from the US

Chris Raine

Founder & Chief Executive Officer
Hello Sunday Morning


Dr Paul Eleftheriou

Chief Medical Officer
Western Health


Dr Simon Kos

Chief Executive officer
Next Practice


Dr Daniel Mann

Co-Founder and Managing Directo
Loxley Health Pty Ltd

2:30 pm - 3:00 pm How Next Practice’s Next Generation Business Model for Primary Care is Supporting Doctors in Entrepreneurship

Dr Simon Kos - Chief Executive officer, Next Practice
Next Practice introduced Australia’s first licenseebusiness model to primary care, allowing practitioners to independently run their business with the reassurance of a larger team supporting them. Using state-of-the-art technology and a personalised approach to care, their mission is to eradicate the assembly line approach to healthcare and improving experiences for doctors and patients alike.

Learn how to achieve business excellence, with insight into:
  • What makes Next Practice clinics unique and lessons learnt in the implementation journey, including the build of state of the art, purpose built technology, modern management software, smart medical devices and innovative clinic design
  • How technology can pave the way for a brighter future and benefit doctors and patients by driving patient empowerment and reducing administrative burdens faced by practitioners
  • Future-proofing: What does the future of primary care hold and how do you prepare for it now? Simon will explore what technology should you be aware of now and looking to integrate within your clinic

Dr Simon Kos

Chief Executive officer
Next Practice

3:00 pm - 3:30 pm A Nurse’s Role in Leveraging Informatics to Improve Interoperability in the General Practice

Lavanya Naidoo MACN - Emerging Nurse Leader, Australia College of Nursing
Nurses in general practice enhances patient care and improves quality in patient engagement. How can you collaborate with nurses to make the most of SMART goal setting and the “Plan Do Study Act” (PDSA) model to improve patientsafety and outcomes with interoperability in General Practice?

Learn how to:
  • Collaborate with stakeholders: This is an important part of developing and implementing interoperability for SMART goal setting and the PDSA model
  • Use the data at the point of care to achieve better patient solutions, by improving health targets and patient health literacy
  • Ensure ongoing training and support for effective problem solving, solution-focused care and best value for money
  • Overcome challenges around making sense of data and interoperability, by implementing PDSA model and SMART goal setting for patient-centred care

Lavanya Naidoo MACN

Emerging Nurse Leader
Australia College of Nursing

3:30 pm - 4:00 pm Changing Cross-Sector Behaviour to Ensure Appropriate Patient Referrals to Specialist Outpatient Clinics

Liz Travers - Principal Project Officer, Clinical Excellence Queensland
As the role of medicine changes and with the growing expectations of consumers to have access to a variety of specialised treatments, the efficiency of medical services must also improve. By utilising standardised criteria to access specialist outpatient services and mandating essential referral information, patients can be triaged more efficiently and effectively, ensuringthose patients requiring urgent specialist review are seen in a timely manner.

Learn how to:
  • Establish long-lasting relationships built on trust between the health service, primary health network and general practitioner, and ensuring that digital is in the forefront of this collaboration
  • Utilise a whole-of-system engagement strategy to implement large scale reform initiatives
  • Shift the focus from episodic care of individuals in hospitals to management in primary care through a partnership strategy between state government, local hospitals and primary care agencies to embed a streamlined and standardised referral process

Liz Travers

Principal Project Officer
Clinical Excellence Queensland