Digital Healthcare Day Two: Thursday, 18 March 2021

7:30 am - 8:40 am Registration and Networking

8:40 am - 8:50 am Opening Remarks from the Chair

8:50 am - 9:30 am A Transformational Approach to Healthcare: How the World’s First Hospital Without Any Beds is Delivering Innovative Virtual Care Programs to Improve Patient Care and Experiences

Fred McQueary - President of Ambulatory Care and Chief Clinical Officer, Mercy Virtual Care Center (US)
The $54 Million Mercy Virtual Care Center in Missouri (US) demonstrates what could be the future of healthcare. With a variety of telemedicine programs that allow 330 virtual care staff to care for patients round-the-clock, Mercy Hospital reduced emergency room visits and hospitalisations by over 33% since opening in 2015, aiding the prevention of state-wide hospital readmission costs that add $41.3 Billion to hospital costs annually.

Learn how Australia can adapt lessons learnt to:

  • Integrate technology into the physical space to support advanced virtual care and accommodate changing programs and technologies of the future
  • Plan and implement telemedicine programs that use innovative mobile devices to aid virtual intensive care and sepsis units for chronically ill patients
  • Address digital challenges around clinical adoption, drawing meaningful insights from clinical metrics gathered remotely and developing personal relationships with patients via virtual care

Fred McQueary

President of Ambulatory Care and Chief Clinical Officer
Mercy Virtual Care Center (US)

9:30 am - 10:00 am Case Study TBD

While digitalisation is clearly the way forward, the number of cyber-attacks on the Australian healthcare industry has increased dramatically as hospitals continue to collect and store vast amounts of personal information. The need for a national cyber partnership to build resilience to cyber security threats has never been more paramount. Bringing you perspectives from across Australia, this panel will discuss:

  • Challenges of achieving a national scheme, including financial resourcing, jurisdictional barriers and achieving concrete coordination rather than abstract concepts and principles
  • Benefits around containing the investment and cost by having a unified and centralised voice
  • International benchmarks and key characteristics of successful and unsuccessful models

Ien Ling Tong

Chief Health Informatics Officer
Jiahui International Hospital (Shanghai)


John Borchi

Chief Information Security Officer
eHealth Queensland


Stephanie Owen

Group Manager, IT Strategy Architecture and Analytics
St Vincent's Health Australia (NAT)


Anthony Kitzelmann

Chief Information Security Officer & General Manager
Australian Digital Health Agency

11:00 am - 11:30 am Networking Morning Tea

11:30 am - 12:00 pm Digital Health - A Human Imperative

Dr Amandeep Hansra - Clinical Reference Lead, Australian Digital Health Agency
Amandeep will:
  • Deliver a 2020 update on Australia’s National Digital Health Strategy, including the latest statistics on My Health Record take up rates and connections by healthcare providers
  • Explain how My Health Record supports improved health care delivery by GPs, specialists, pathology and radiology services, pharmacies and hospitals
  • Provide insights into the future of the expansion of digital health in Australia

Dr Amandeep Hansra

Clinical Reference Lead
Australian Digital Health Agency

12:00 pm - 12:30 pm Embedding Human Centred Design in eHealth NSW

Dr Thomas Loveday - Director of Human-Centred Design, eHealth NSW
Human Centred Design is an iterative approach to engaging end-users in the development of solutions to enhance usability. Accordingly, eHealth NSW is investing in Human-Centred Design as a means to ensure that delivered software solutions are easy to use, useful and used by doctors, nurses, allied health and patients in NSW. This presentation will discuss how eHealth NSW is implementing Human-Centred Design practices in projects with varying levels of scope, impact and complexity. Learn about:

  • Key Human Centred Design activities like field observations, user personas and journey narratives, and user testing of proposed designs
  • Examples of how Human Centred Design has been used to improve the usability of health IT solutions
  • How eHealth is embedding Human-Centred Design practices in projects by aligning HCD activities in agile project management and establishing new design governance processes

Dr Thomas Loveday

Director of Human-Centred Design
eHealth NSW

12:30 pm - 1:30 pm Networking Lunch

1:30 pm - 2:00 pm How Australia’s First Health Future Labs Initiative is Using Business Intelligence and Collaboration to Innovate Healthcare

Dr Linda De George-Walker - Director, Strategic Partnerships, Metro South Health
The Metro South Health Futures Lab harnesses the potential of online ideation and agile processes to inject fresh thinking into health service challenges and accelerate great ideas into viable solutions that can be implemented quickly. With collaborative partnering at its core, the program connects Metro South Health staff and consumers with community and industry partners to build, test and iterate and broaden their digital scope and capacity. Learn how Metro South is:

  • Identifying benefits of broader partnerships for solving health service challenges, including greater creativity and influencing decision-making from the get go 
  • Extending beyond health service model improvement to include opportunities for real innovation
  • Shifting reliance on compliance based, traditional methods towards a culture of rapid results and decision-making

Dr Linda De George-Walker

Strategic Partnerships, Metro South Health

Murrumbidgee Local Health District is driving patient-owned digital care plans as part of their move to empowering and enabling consumers control in health care journeys, with digital solutions enabling them to be at the Centre of their own health journey. Their aim is to improve experiences and outcomes for consumers, clinical teams and the community while driving efficiencies in the healthcare system.

Learn from Murrumbidgee Local Health District insights to delivering Digital Health solutions on:

  • Lessons learnt around implementing a human-centred design approach to understand the holistic palliative care patient and carers journeys in regional NSW
  • Delivering a mental health consumer recovery plan to promote concepts key to the recovery for individuals who have mental illness, including hope, personal empowerment and respect
  • Planning for scalability to achieve wellness and recovery beyond initial solutions for mental health recovery and palliative care and applying the approach for all health system consumers in Murrumbidgee Local Health District to deliver truly patient centred care

Jenny McKenzie

Nurse Practitioner Palliative Care
Murrumbidgee Local Health District


Thomas Glanville

Manager of Activity-Based-Management and Clinical Analytics
Murrumbidgee Local Health District

2:30 pm - 3:00 pm Networking Afternoon Tea

3:00 pm - 3:30 pm Promises and Perils of Machine Learning in Clinical Practice

Prof Ian Scott - Director of Internal Medicine, Princess Alexandra Hospital
Learn how Metro South Hospital and Health Service is using machine learning applications to improve patient flow and health outcomes, with insight into:

  • Emerging machine learning applications currently, including risk prediction tools for patient deterioration, predictive analytics for patient flow and imaging data
  • Limitations and challenges around data quality, insensitivity to context and how poorly constructed algorithms can hinder decision-making
  • The future and prospects of machine learning over the next decade

Prof Ian Scott

Director of Internal Medicine
Princess Alexandra Hospital

3:30 pm - 4:00 pm A Practical Guide to the Challenges and Opportunities of Public Private Partnerships in the Digital Space

Dr Sidney Chandrasiri - Chief Medical Officer - Alexandra District Health & Group Director, Academic and Medical Services - Epworth Healthcare
Epworth Healthcare is building affiliations and integrations with Alexandra District Health as part of a unique public private-partnership that draws on the private sector’s ability and capacity to aid rural health services in delivering digital healthcare. The basic principles of this partnership can be adapted to other contexts and health settings. Learn how to:

  • Create and nurture a public/private and metropolitan/rural partnership to optimise resources, technology and clinical governance and share expertise to improve health outcomes 
  • Increase capacity and community-care opportunities for metropolitan doctors with the fly-in-fly-out working arrangement unique to rural health services 
  • Address the challenge of distance by demonstrating the benefits and quantifying the value of a public-private-partnership in digital

Dr Sidney Chandrasiri

Chief Medical Officer - Alexandra District Health & Group Director
Academic and Medical Services - Epworth Healthcare

4:00 pm - 4:00 pm Closing Remarks from the Chair and Conference Closed