Digital Healthcare Day One: Wednesday, 17 March 2021

7:30 am - 8:20 am Registration and Networking

8:20 am - 8:30 am Opening Remarks from the Chair

8:30 am - 9:00 am Grand Site Tour

Designed to help you maximise your time on site, we will be running ‘Grand Tours’ throughout the event to highlight the must see presentations, introduce you to some of our key sponsors and make sure you know where all the best places for food and drink are!

9:00 am - 9:40 am International Keynote: How the Jiahui International Hospital is Bringing a Transformative Healthcare Experience to Shanghai with User-Centric Mobile Technology

Ien Ling Tong - Chief Health Informatics Officer, Jiahui International Hospital (Shanghai)
As the first tertiary level international general hospital in Shanghai, the 500 bed Jiahui International Hospital (JIH) brings a world-class transformative healthcare experience to Shanghai by improving patient experience and patient safety through user-centric mobile solutions. With insight into JIH’s transformative digital journey, learn how they created user centric mobile technology to:

  • Create a seamless and hassle-free experience for Chinese patients by integrating the widely-used WeChat app with their EMR to simplify the process for appointment booking, checking in and bill payment
  • Use optical character recognition and facial recognition technology to aid national identification authentication and significantly reduce the need for having full time staff for patient registration
  • Tighten rapid response team communication and coordination with lessons learnt around Wi-Fi network connectivity, patient safety response and public announcement challenges

Ien Ling Tong

Chief Health Informatics Officer
Jiahui International Hospital (Shanghai)

9:40 am - 10:10 am Case Study TBD

Artificial intelligence (AI) has huge potential to transform healthcare as we know it. But despite the potentially significant efficiency savings it promises, is it the right way to go? What’s more, how do we ensure the human touch currently given isn’t lost in AI’s advancement?

Watch two teams battle it out as they debate the whether AI facilitates or endangers the relationship between the clinician and patient.


Prof. Nilmini Wickramasinghe

Professor Digital Health & Deputy Director Iverson Health Innovation Research Institute
Swinburne University of Technology & Epworth HealthCare


Prof Ian Scott

Director of Internal Medicine
Princess Alexandra Hospital


Dr Johan Verjans

Cardiologist, Royal Adelaide Hospital and Deputy Director
Australian Institute of Machine Learning


Amith Shetty

Clinical Director – Patient Experience and System Performance Division
Ministry of Health NSW


A/Prof Luis Prado

Chief Medical Officer & Executive Director Academic and Medical Services
Epworth HealthCare

10:40 am - 11:00 am Speed Networking

An effectively structured interactive session designed to help you expand your network through one-on-one focused conversations. Bring your business cards!

11:00 am - 11:30 am Networking Morning Tea

11:30 am - 12:00 pm How Metro South Health is Pioneering Australia’s First Real-Time Health Service to Improve Care and Device Interoperability Across Queensland

As Australia’s first digitalised health service, Metro South is forming a visionary outlook to become a “real time” health service – a concept that is unique to Australia. Metro South has a five to eight year strategy to lay out the trajectory they need to be on to achieve this. Learn about:

  • Key elements that define and shape a “real time health service” as am integrated, collaborative, and patient centric care delivery system 
  • Challenges to becoming a real time health service, including gaps in ICT infrastructure, lack of physical interconnectedness of all stakeholders and variations in service that impact quality of care
  • Opportunities for greater efficiency and productivity in the system through business intelligence and data analytics to measure the impact of a new service model 
Hospitals are struggling to get the foundations right for advanced data analytics. An underlying issue is the tendency to underestimate the complexity in EMR and what’s required from a skills set point of view. To make the most of advanced data analytics, you need to ask the right questions. Learn how to:

  • Get the basics right to ensure success, including the skills set and level of executive support and engagement required to support an advanced data analytics team
  • Build a robust framework to support advanced data analytics and lessons learnt from partnering with universities to bridge the gap in the workforce skills set
  • Gain momentum on the transformation journey by defining your strategic direction and getting executive buy-in on the value of advanced data analytics in a clinical environment

Jane Shrapnel

Principal Data Scientist
Sydney Children’s Hospital Network


Dr Charmaine Tam

Project Lead
Digital Health Analytics, Centre for Translational Data Science, Sydney University


Lily Liu

EMR Director
Western Health


Phil Bailey

Manager Health Analytics
Gold Coast Hospital and Health Service

12:30 pm - 1:30 pm Networking Lunch

1:30 pm - 2:00 pm Become a Hospital of the Future: Exploring the Challenges and Roadmap for a Virtual Health System in Australia

Amith Shetty - Clinical Director – Patient Experience and System Performance Division, Ministry of Health NSW
Internationally, the shift towards virtual hospitals is gaining momentum, with the Australian healthcare system slowly catching up. At NSW Health, they are trialing virtual monitoring and virtual care in many pockets across NSW. Learn how to:

  • Define key principles for becoming a virtual hospital, which include the need for funding models, high priority on quality and safety of care, integrated clinical pathways and willing coalition of clinicians
  • Break the boundaries with digital innovation to aid this transformation, such as emerging AI technologies that improve patient experience by providing real-time access to medical knowledge
  • Apply lessons learned from national and international examples of hospitals that are on the virtual care journey 

Amith Shetty

Clinical Director – Patient Experience and System Performance Division
Ministry of Health NSW

2:00 pm - 2:30 pm People, Process and then Technology: Getting it Right After the Opening of the $600 Million Northern Beaches Hospital

Opening a digitally supported hospital and ensuring clinical adoption is a huge change management piece, especially in large complex integrated environments like the Northern Beaches Hospital. It’s all about the human factor and understanding how people interact with the technology. So how do you manage this in a fully integrated digital environment? Learn how to:

  • Work collaboratively with external and internal stakeholders to prioritise tasks and identify critical areas for improvement
  • Be people-centred throughout the EMR journey and empower clinicians to drive the change and be clinically led in their decision making
  • Contingency plan in system design to recognise and address the inevitability of human error around data input

2:30 pm - 3:00 pm Bedside EHR Documentation Equipment:  Key Insights on the Past, Present and Future of Point-of-Care Computing from an Industry Veteran

Doug Gallacher - Vice President of Sales, Enovate Medical
Enovate Medical has been designing and manufacturing mobile and fixed EHR workstations for twenty years. For the past four of those years they’ve been developing an entirely new approach to the business – one that takes into consideration the many challenges faced by clinicians, IT professionals and hospital administrators as they try to maintain their sanity in the post-EHR deployment era. Doug will share lessons learned from the front lines on topics, ranging from:

  • Life and death of the Sealed Lead Acid battery
  • One size doesn’t fit all – device selection in consideration of departmental workflow
  • The three principles of point-of-care computing – Visibility, Mobility and Availability

Doug Gallacher

Vice President of Sales
Enovate Medical

3:00 pm - 3:30 pm Networking Afternoon Tea

3:30 pm - 4:00 pm So You’ve Implemented the EMR. Now What?

Lily Liu - EMR Director, Western Health
After implementing EMR, the journey doesn’t stop there. Western Health has just completed their business case for the next phase of their seven to ten year journey to expand capabilities within their EMR and make the most of the data available. Learn how to:

  • Escalate your EMR, with reflection on their journey more than twelve months post Phase 1 go-live and the opportunities presented within the EMR that Western Health is now exploiting 
  • Identify and leverage data to improve decision support in large hospital environments, including their Sepsis Pathway
  • Design a digital hospital with your EMR vision front of mind, with insight into new clinical workflows being introduced in the new $1.5 Billion Footscray Hospital

Lily Liu

EMR Director
Western Health

4:00 pm - 4:30 pm Lessons Learned from a Unique Patient-Centred EMR Roll-Out Model at One of the Busiest Emergency Departments in NSW

Dr Naren Gunja - Chief Medical Information Officer, Western Sydney Local Health District
Sepsis is a life-threatening disease and cause of significant in-hospital morbidity and mortality. As an Australian-first in Western Sydney, the eMR Enhance team developed the Emergency Department (ED) sepsis alert system; a valuable tool for the early identification of patients suitable for the sepsis pathway that issued 2,154 alerts for 2,075 patients in a three month analysis. Learn how the:

  • Unique patient-centred EMR roll-out model improved patient tracking, workflow documentation, medication safety and patient discharge
  • ED sepsis alert systems serves as a safety net tool and compliments ED clinician judgment in the diagnosis and early treatment of septic patients
  • ED staff required training of triage nurses and doctors to change behaviour and act on the alert system, with further refinement of the algorithm to improve its predictive value post-implementation

Dr Naren Gunja

Chief Medical Information Officer
Western Sydney Local Health District

4:30 pm - 5:00 pm Lessons Learned in Migrating Data Silos onto an Enterprise Data Platform in a Complex Jurisdictional Healthcare Environment

Stephanie Owen - Group Manager, IT Strategy Architecture and Analytics, St Vincent's Health Australia (NAT)
St Vincent’s Health Australia (SVHA) has a complex organisational ecosystem across both public and private, aged care and medical research across three state jurisdictions. To deliver more efficient and effective care to patients and residents, SVHA is progressing on a multi-year journey to integrate their data capabilities and data silos on disparate technologies. Learn how to:

  • Identify a starting point for unifying disparate technologies and data silos, and communicate benefits to get buy in
  • Meet the challenges of choosing among technologies, achieve common data definitions and move from control to enabling
  • Build on successes and collaborate to build data culture across the organisation

Stephanie Owen

Group Manager, IT Strategy Architecture and Analytics
St Vincent's Health Australia (NAT)

Digital change is both a technical and clinical challenge with common barriers to change. However, these barriers can be mitigated by treating digital projects as change (not IT) projects. Learn how to overcome barriers such as:

  • Intergenerational differences in digital literacy, health leadership and adaptability 
  • Physical and environmental challenges around adapting and retrofitting devices, physical space and maintenance 
  • Status quo and the fear of technology
  • Preconceived ideas of digital and the idea that digital is an ‘option’
  • Change fatigue to ensure positive engagement through the transformation journey


Prof. Nilmini Wickramasinghe

Professor Digital Health & Deputy Director Iverson Health Innovation Research Institute
Swinburne University of Technology & Epworth HealthCare


Thomas Glanville

Manager of Activity-Based-Management and Clinical Analytics
Murrumbidgee Local Health District


Jason Sawtell

Director of Information Technology Services
Gold Coast Hospital and Health Service

5:30 pm - 5:30 pm Networking Drinks