Aged Care Day One: Wednesday, 17 March 2021

7:30 am - 8:20 am Registration and Networking

8:20 am - 8:30 am Opening Remarks from the Chair

8:30 am - 9:00 am Grand Site Tour

Designed to help you maximise your time on site, we will be running ‘Grand Tours’ throughout the event to highlight the must see presentations, introduce you to some of our key sponsors and make sure you know where all the best places for food and drink are!

9:00 am - 9:40 am Modernising Victorian’s Pubic Sector Residential Aged Care with the New $55.7 Million St George’s Hospital Aged Care Facility

Melanie Hendrata - Manager - Major Projects & Redevelopment, St Vincent’s Health Australia
The Victorian Government has invested $55.7 Million to build a new 90 bed public residential aged care facility as part of St George’s Hospital in Kew. The St George’s Hospital aged care development is the first step in the State Government’s commitment to modernise out-dated public aged care homes with larger, modern and purpose-built facilities that better enable contemporary models of aged care. Learn how to:

  • Use a prerequisite to design that enables a clear vision and articulation of the person-centred model of care 
  • Change models of care with dementia-friendly purpose-built spaces that will improve resident privacy, dignity and independence 
  • Design more home-like environments with private rooms, garden outlooks and access to domestic style kitchens
  • Ensure multi-disciplinary input throughout the design process to a achieve project success

Melanie Hendrata

Manager - Major Projects & Redevelopment
St Vincent’s Health Australia

9:40 am - 10:10 am Incorporating New Models of Care into Facility Design to Improve Residents’ Mental Health and Wellbeing

Lara Calder - Managing Director, Calderflower
Architects are entrusted with creating environments that enable Residential Aged Care providers to deliver their desired model of care. Hear lessons learned from three case studies that reflect the importance and influence of sustainable design for residents’ mental health and wellbeing. Learn how to:

  • Enable dementia-friendly environments and small household models in your facility design
  • Apply key learnings from post-occupancy studies 
  • Manage scale in multi-storey buildings

Lara Calder

Managing Director

10:10 am - 10:40 am Great Debate: Can Robots Solve Australia’s Aged Care Workforce Crisis?

Jason Howie - Chief Executive Officer, Kincare
With the Australian population aged over 85 expected to double by 2066, the aged care workforce would need to increase between two and three times before 2050 to provide adequate care.

While the development of “assistance robots” promises to help improve services and the quality of life for those in aged care facilities, there are concerns that technology should not be used as a substitute for human contact.

Watch two teams battle it out as they debate whether robots are the solution to Australia’s aged care workforce crisis.


Jason Howie

Chief Executive Officer

10:40 am - 11:00 am Speed Networking

An effectively structured interactive session designed to help you expand your network through one-on-one focused conversations. Bring your business cards!

11:00 am - 11:30 am Networking Morning Tea

11:30 am - 12:00 pm Money Doesn’t Grow on Trees: How to Successfully Finance a People-Centric Business Model

Craig Bosworth - Group Director, Strategy and Marketing, Cabrini
With the outcomes of the Royal Commission soon to be released and implemented, an ever increasing complex ageing population and the vigilant drive for more customer-centric facilities and services, the aged care industry is on the cusp of monumental change.

In light of this, Craig will get you thinking outside the box to consider creative financing and funding models to help finance your new technology, devices and service approaches and support your vision for customer-centricity, with discussion around:

  • How the Royal Commission will impact on the financing of Aged Care
  • What is left to do from the Aged Care Road Map
  • Where the next great financing reform will come from?

Craig Bosworth

Group Director
Strategy and Marketing, Cabrini

12:00 pm - 12:30 pm Interstate Panel Discussion: What will the Final Report of the Aged Care Royal Commission Mean for Australia?

Duncan McKellar - Head of Unit, Older Persons' Mental Health Service, Northern Adelaide Local Health Network
Angela Robinson - General Manager Risk and Compliance, Kincare
With the final report set to be released in November 2020, it’s time to reflect on what recommendations you can expect to come out of the Royal Commission, including:​

  • Implications for funding
  • Development of sustainable, skilled workforce
  • Management of safety and quality
  • Collaboration across non-government, Commonwealth and state health sectors
  • Clarified expectations for the future of aged care

Duncan McKellar

Head of Unit, Older Persons' Mental Health Service
Northern Adelaide Local Health Network


Angela Robinson

General Manager Risk and Compliance

12:30 pm - 1:30 pm Networking Lunch

1:30 pm - 2:00 pm How Novacare is Achieving Accelerated and Sustainable Growth through Strategic Mergers and Partnerships

Joseph McCarthy - Chief Executive Officer, NovaCare
In this increasingly competitive market, NovaCare is exploring ways to accelerate their growth by sustainable means and ultimately deliver improved person-centred care. Learn how they are creating successful partnerships by:

  • Being upfront and transparent about expectations to ensure all stakeholders are geared towards a common goal to achieve the best possible outcome for the person in the home 
  • Creating new income streams to drive sustainability, diversify services and differentiate their businesses
  • Ensuring the business model is financially viable 

Joseph McCarthy

Chief Executive Officer

2:00 pm - 2:30 pm Putting Digital and Data in the Centre of Business to Ensure a Seamless Care Environment at Suncare Community Services

Technology is an enabling tool that should underpin everything that we do. Suncare Community Services lives by this mantra as they digitise systems and processes to create a seamless and efficient care environment. Learn how to:

  • Use technology to reduce costs, simplify processes and improve the quality of both customer and staff experiences
  • Apply AI, machine learning and automation to ensure data integrity and reduce the opportunity for human error
  • Partner with data scientists to draw conclusions from data to inform strategic decision making

2:30 pm - 3:00 pm Lessons Learned from Kincare’s 5 Year Service Transformation Journey to Truly Embody Customer Experience

Jason Howie - Chief Executive Officer, Kincare
Continuous business improvement to put the customer at the centre of business is essential for success in market place. In light of this, over the past five years Kincare has completely transformed the fundamentals of their business to adapt to the consumer-directed-care movement. Learn how Kincare addressed challenges in redesigning:

  • IT infrastructure: How do you select the right IT system to deliver the outputs promised and ensure better customer experiences?
  • Operations: What are sensible hospitality and logistics choices to balance great experiences with operational efficiency?
  • Workforce: What skill sets, training and culture do you need to ensure great customer service?
  • Leadership: You need to reassess your leadership team and their skill sets and the importance of consumer sales experience in a leader
  • Governance: How to align your governance framework to the company vision to ensure it is fit-for-purpose

Jason Howie

Chief Executive Officer

3:00 pm - 3:30 pm Networking Afternoon Tea

3:30 pm - 4:00 pm Rebuilding Trust after Failure: Key learnings from the Inquiry into the Oakden Older Persons’ Mental Health Service and South Australian Service Reform

Duncan McKellar - Head of Unit, Older Persons' Mental Health Service, Northern Adelaide Local Health Network
The Oakden Older Persons’ Mental Health Service in Adelaide provided residential aged care services to people with complex needs resulting from dementia or enduring mental illness. The campus was closed in 2017 after the landmark Oakden Report led by the South Australian Chief Psychiatrist, which revealed systemic failures in governance, culture and care. 

As a co-author of the Oakden Report and subsequent clinical lead of reform processes, Duncan will discuss key learnings with a particular focus on how to:

  • Ensure the lived experience and voice of people and their families remain at the centre of service development and accountability
  • Redesign services to respond to the needs of clinically complex populations, particularly those with severe to extreme responsive behaviours resulting from dementia or enduring mental illness
  • Deliver compassionate care with excellence through workplace cultures that are values-based, psychologically safe and transparent

Duncan McKellar

Head of Unit, Older Persons' Mental Health Service
Northern Adelaide Local Health Network

4:00 pm - 4:30 pm Where IT Meets Compliance: The Benefits and Challenges of Working with a Start Up in an Aged Care Setting

Alicia Wooding - General Manager Operations, Envigor
Envigor is leveraging the start up industry to redesign IT infrastructure and clinical pathways to better support compliance and person-centred care. Alicia will discuss key benefits and challenges of working with a start up to ensure best practice in a consumer-directed market. Learn how to:

  • Leverage the partnership to improve data security, customer choice and minimise error and incidence around service delivery
  • Be a change agent for the industry by thinking outside the box and challenging the status quo
  • Avoid inconsistency in service by being collaborative and transparent with your partner to close the gap in industry knowledge and resourcing

Alicia Wooding

General Manager Operations

11:30 am - 12:30 pm Campfire Session: In Home Care and Community Living: How to Bring the Best Out of Both Worlds into Your Facilities and Service Design to Truly Achieve Customer-Centric Care

Kylie Houlihan - Chief Health Transformation Officer, integratedliving Australia
Shelly Fletcher - Person Centred Design Manager - Health Transformation Unit, integratedliving Australia
In 2019, the Australian Healthcare Week Great Debate addressed the ongoing contention between home care and purpose built community living and which better serves our most vulnerable. In the end, there was a general consensus that both are essential as part of the healthy aging continuum.

Following on from this, it’s time to set aside our differences and realise that both have a place and neither is sufficient to provide the range of options that the community needs to support living in the home.

After this campfire, you’ll come away with a new perspective that moves away from the hierarchical “us and them” mentality. Take this opportunity to connect with your peers over some hot chocolate and marshmallows! Learn how to:

  • Create an environment where it’s not “us and them” to really exercise choice and bring the best of both worlds into your facilities and service design 
  • Recognise the value of residential and home care services by actively collaborating with your peers to support people to live well regardless of their accommodation
  • Balance the burden of exercising your duty of care in a person-centred way while supporting consumer choice to achieve better health and wellbeing

Kylie Houlihan

Chief Health Transformation Officer
integratedliving Australia

Shelly Fletcher

Person Centred Design Manager - Health Transformation Unit
integratedliving Australia

5:30 pm - 5:30 pm Networking Drinks