Joyce is the first Certified Patient Experience Professional in Asia. She has been working in the Patient Experience field for 13 years, with a strong background in Patient Relations Management, PX Analytics, Operations and Strategy. She is currently the Patient Experience Excellence Head at Metro Pacific Hospital Holdings Inc., the largest private hospital network in the Philippines She is passionate about the growing movement of Patient Experience and is an advocate and active speaker in Philippine Healthcare. She has given international keynote presentations to PX Leaders in the ASEAN region as well as Philippine Physician and Healthcare Organizations bridging Clinical Care and Patient Experience. She is also a member of the Global Steering Team on Future of Experience Measurement with the Beryl Institute, a leading PX organization in the USA. Joyce likes to read fantasy and romance novels in her spare time.