Tanunda Lutheran Home is one of the largest providers of aged care in rural in South Australia. However, being established in 1952, executives were faced with aging infrastructure, disconnected facilities and other environmental constraints. In 2017 Tanunda Lutheran Home developed a master plan to create a fully integrated and sustainable retirement village over the next 30 years which this session will uncover. This session will focus on:

• How Tanunda Lutheran Home plans to modernise facilities to improve service delivery in aged care
• Strategies to centralise and connect the facility to form a more cohesive and liveable aged care system
• Strategies to create a sense of identity as an aged care hub, rather than a staged development

With rising scrutiny in the Aged Care Sector, and the release of the final Royal Commission Report, there is ongoing pressure to improve your operations and service delivery.

Aged care staff also play a vital role in maintaining the quality of care, but how can you help your staff adapt to an environment of rapid change? How can you adapt your business model to ensure consistency of care, especially where you have a large aged care provider?

Hear from leaders in aged care and home care on how they have navigated and adapted their business models to improve quality standards in an environment of rapid change.

·        The Aged Care sector has been put under the spotlight for the past 14 months due to the pandemic and the Royal Commission (and the spotlight is likely to be continue as the government works through an aged care reform), how have you helped your staff manage through all the attention and negative press?

·        What initiatives have you implemented to keep up the moral of your staff?

·        How did you retain your staff during such a difficult time?

·        It’s clearly been challenging year for the aged care industry. How have you had to adapt and change services under pressure?

·        Looking back on your experiences, particularly during the pandemic is there anything you would have done differently?

·        How have you ensured quality improvement is embedded within the culture of your organisations?

·        What frameworks and guidelines did you roll out to enable you could still deliver consistent services during the pandemic?

·        What does sustainable, meaningful change look like for you and your organisation? How have you managed change within your role? How have you helped your workforce-manage change?